Overview
Work History
Education
Skills
Timeline
Generic

Remus Rau

MR
Sibiu

Overview

21
21
years of professional experience
3
3
Languages

Work History

Telesales Team Leader

CGS Romania
Sibiu, SB
12.2020 - Current
  • Implemented motivational incentives to drive sales team engagement and performance improvement.
  • Led weekly meetings to review progress towards objectives while addressing roadblocks or challenges faced by individual agents.
  • Optimized call scripts to maximize lead conversion rates and minimize customer objections.
  • Boosted overall revenue by identifying upselling opportunities and driving product addons.
  • Provided ongoing feedback and constructive criticism, fostering a culture of continuous learning and growth within the telesales team.
  • Managed daily sales operations, including staff schedules, performance reviews, and goal setting.
  • Created customized action plans for underperforming team members to help them reach their full potential in the role.
  • Improved sales team performance by implementing effective training and coaching strategies.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement in team performance.
  • Implemented upselling techniques to increase revenue and move product.

Telesales Representative

CGS Romania
01.2020 - 11.2020
  • Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
  • Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
  • Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.
  • Improved product knowledge, attending regular training sessions and staying updated on industry trends.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.

Freight Forwarder

International Lines Transport
10.2014 - 04.2019
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
  • Collaborated with sales team to identify new business opportunities and expand the company''s client base within target markets.
  • Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.

Sales Representative Logistics

GLS Romania
08.2012 - 09.2014
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.

Pharmaceutical Sales Representative

Sc Mediplus Srl
07.2010 - 12.2011
  • Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Successfully adapted selling techniques according to evolving healthcare regulations and market conditions to maintain competitiveness in the industry.
  • Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment.
  • Conducted comprehensive market analysis to identify emerging trends and opportunities for growth within the territory.
  • Attended industry conferences to stay updated on latest advancements in pharmaceutical research, improving credibility during client discussions.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.

Car Sales Advisor Citroen

SC 38Materna Srl
05.2007 - 07.2010
  • Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
  • Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
  • Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
  • Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
  • Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
  • Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
  • Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
  • Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.

Store Manager

Sc Quasar SA
03.2005 - 05.2007
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Sales Consultant/ Store Manager

Sc SaltRadio Srl
07.2003 - 10.2004
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Education

Law

Universitatea Lucian Blaga
Sibiu, Romania

Colegiul Nationala Doamna Stanca
Fagaras
04.2001 -

Skills

Training delivery

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Timeline

Telesales Team Leader

CGS Romania
12.2020 - Current

Telesales Representative

CGS Romania
01.2020 - 11.2020

Freight Forwarder

International Lines Transport
10.2014 - 04.2019

Sales Representative Logistics

GLS Romania
08.2012 - 09.2014

Pharmaceutical Sales Representative

Sc Mediplus Srl
07.2010 - 12.2011

Car Sales Advisor Citroen

SC 38Materna Srl
05.2007 - 07.2010

Store Manager

Sc Quasar SA
03.2005 - 05.2007

Sales Consultant/ Store Manager

Sc SaltRadio Srl
07.2003 - 10.2004

Colegiul Nationala Doamna Stanca
04.2001 -

Law

Universitatea Lucian Blaga

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